Frequently Asked Questions
Have Questions?
We’ve Got Answers.
Find quick answers to common questions about our photo editing services, orders, pricing, delivery, and more.
General Questions
What types of photo editing services do you offer?
We offer background removal, face swap, photo retouching, product editing, real estate editing, object removal, AI editing and more. Explore the Services page to choose the right service.
How do I place an order?
Choose a service and select Get a Quote. Send your photos or a download link, quantity and editing instructions. We will review the request and confirm a quote before starting.
Do you offer bulk orders?
Yes. Send your image quantity and a few representative samples so we can confirm a suitable bulk quote.
What if I have a custom request?
Tell us about your project on the Contact page and attach reference images or a download link.
Payment Questions
What payment methods do you accept?
We confirm the available payment methods with your quote. This first version of the website does not take online payments.
Do I need to pay before you start the work?
Payment arrangements are confirmed in the written quote before editing begins.
Do you offer discounts for bulk orders?
Yes. Pricing depends on complexity, total image quantity and delivery requirements. Request a custom quote.
Is my payment information secure?
Do not send card details through this contact form. Any payment instructions will be confirmed separately.
Delivery Questions
How fast can you deliver my edited photos?
Turnaround depends on image complexity and quantity. Listed package estimates show estimated times; we confirm a delivery date in your quote.
Can I request urgent delivery?
Yes. Select Urgent in the request form and include your deadline. Availability and any extra charge will be confirmed before work begins.
Will I receive the editable file (PSD)?
An editable PSD can be included when agreed in the quote. Tell us which layers and source files you need.
What file formats will I receive?
Common output formats are JPG, PNG, WebP and PSD. We agree on the format that suits your use case.
Editing Questions
Can you handle complex edits?
Yes. Send a sample and a clear description of what you need so we can confirm feasibility and pricing.
Will the edited image look natural?
We aim for clean, natural results. You can also request a stylized edit and share a visual reference.
Do you use AI for editing?
AI tools may be used when appropriate alongside manual editing. Tell us if your project must be completed without generative AI.
Can you match a specific style or reference image?
Yes. Attach the reference and explain which colors, lighting or style details you want us to follow.
Can I request revisions?
Yes. Explain the changes you need. Included revisions and any scope changes are agreed in your quote.
Privacy & Security
Will my photos be kept private?
Photos submitted through this form are stored for project review. Only site administrators can access the uploaded files from the dashboard. Please review our privacy terms.
Do you share my images anywhere?
Please tell us if your images are confidential. Any permission to use your work publicly should be agreed separately.
How do you protect my files?
Form uploads do not get public media URLs. Administrator access is required to download them. HTTPS and hosting security must also be configured by the site owner.
Can I request an NDA for sensitive projects?
Contact us before uploading sensitive material so we can discuss confidentiality requirements.
Ordering Questions
How do I send my photos?
Attach up to three JPG, PNG, WebP or PDF files, each up to 2 MB, to the request form. For larger files or batches, paste a cloud download link in your message.
Can I change my instructions?
Reply to your project correspondence as soon as possible. We will confirm whether the requested change affects delivery or pricing.
File & Format
What file formats do you accept?
For editing, we can discuss JPG, PNG, PSD, TIFF, WebP and PDF. The website form directly accepts JPG, PNG, WebP and PDF only, up to 2 MB each. Share a download link for PSD, TIFF or larger files.
Can I send original high-resolution images?
Yes. Original high-resolution files are preferred. For files above the form limit, include a secure download link in your message.
Other Questions
Can you work with agencies and businesses?
Yes. Tell us about your expected volume, style guide and deadlines so we can discuss an ongoing workflow.
Still Have a Question?
Can’t find the answer you’re looking for? Feel free to contact us directly. We’re always happy to help!